The Number One Advice For Your eBay Business
This article is not about wholesale or drop shipping, is not about how to find your niche market, is not about what products to sell. All the people that want to start their online business want to know what products to sell and where to source them, but there is another aspect of an eBay business that almost nobody talks about and that aspect is customer service.
It doesn't matter if you're making thousands of dollars per month as a power seller or just a stay at home mom selling a little of this and that, you have to treat your eBay business, like all the big companies treat their businesses. You have to picture yourself as being the number one company in your target market.
What do all successful internet businesses have in common? A huge crowd of satisfied customers. You have to treat your customers with the best things you got and often times the best thing you got is an e-mail message from your customers, which you will have to respond as soon as possible.
eBay is a monster online store. Their success comes from the satisfied customers that they have. Imagine if eBay did not respond to your e-mail in a few hours. It's inconceivable, right? When you ask something from somebody, you want to know the answer, right? This is the exact same thing.
Now that we know we need to have exceptional customer service for our business, you need toyou're your potential customers know that you have an excellent customer service. This is where your feedback score comes in. Every time somebody buys from you on eBay they have to leave a feedback. The more positive feedback you have the more credible you are in front of your customers.
eBay will ask them - was the item as described? Did the seller ship according to their declared shipping time? Were the shipping and handling charges realistic? How did you communicate with the seller?
In the answers that you receive from your customers lies where you succeed or fail as an eBay entrepreneur. Each time you sell an item you get 1 point of feedback which can be neutral, negative or positive. Your goal is to have 100% positive, or at least 98% positive feedback.
When I buy from eBay, I only buy from the people that have a lot of positive feedback. I don't know about you, but these guys give more confidence that I'll get what I ordered. One piece of advice that I can give you, is to start looking at what your competition is doing and modify what they do wrong. Start by buying and then start to sell. Make sure you are the best and not just some else selling the same product. Give people a reason to buy from you.
To be successful make sure that you give everybody what they want along with extraordinary customer service. This way you will be in your online business for a long time.
There is a better way on finding good products from the best wholesale and drop shipping sources, that will help you improve your customer service. To have satisfied customers you need good quality products. The best guys in the e-commerce industry when it comes to finding genuine wholesale sources are Worldwide Brands. They have a database of over 8000 wholesalers and drop shippers, that were personally investigated by them.
About the Author:
Tudor Ciurescu is a eBay enthusiast. He owns and maintains eBay Triangulation Method a resource for eBay hobbyists.
